Support
How can we help?
Real people answer every request. Gym owners on paid plans get priority.
Help centre in the app
In the app, open More, then Help & support. On the web, choose Help & support in the menu. Your ticket and our replies stay in one thread, and you get a notification when we answer.
Write to support@m4gym.com from the address on your account. We reply within one working day.
Email supportPrivacy and your data
Ask for a copy of your data, correct it, or delete your account.
Delete your accountCommon questions
I can’t sign in.
Use “Forgot password?” on the sign-in screen. If you signed up with Apple or Google, sign in the same way again. Still stuck? Email us from the address on your account.
My gym invited me. Where do I start?
Open the link in the invitation on your phone. If you don’t have the app yet, install it, sign in with the email the invitation was sent to, and the invitation is waiting for you.
Check-in says I’m not at the gym.
Your gym asks the app to confirm you’re there. Allow location access for M4GYM in your phone’s settings and try again, or ask the desk to check you in.
How do I cancel a subscription?
Gym owners: Billing in the web console. Personal coaching: in your Whop account, signed in with the email you subscribed with. You keep access until the end of the period you paid for.